Online Sales & Customer Service Representative - Tangerang Selatan

Join our dynamic team as an Online Sales & Customer Service Representative in Tangerang Selatan, Banten! In this role, you will be the driving force behind connecting with potential customers, guiding them through the purchase process, and ensuring a seamless, positive experience. This is your opportunity to leverage your sales and customer service skills to grow our business and build lasting relationships with our valued clients.

At Private Advertiser, we are committed to delivering exceptional customer service and driving sales growth. With a focus on innovation and customer satisfaction, we provide a supportive and collaborative work environment where your contributions will make a real impact.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries through various online channels, including email, social media, and live chat.
• Assist customers with product information, order processing, and troubleshooting.
• Upsell and cross-sell products to increase customer satisfaction and sales.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Collaborate with the sales team to drive revenue growth and meet sales targets.
• Maintain accurate records of customer interactions and sales data.
• Provide exceptional customer service by being friendly, patient, and professional.
• Stay up-to-date with industry trends and best practices in online sales and customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in online sales or customer service.
• Proficient in using CRM software, such as Salesforce or HubSpot.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Familiarity with e-commerce platforms, such as Shopify or WooCommerce, is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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