Collection Agent (Field Visits) - Bandar Lampung

Join Infomedia Nusantara as a Collection Agent in Bandar Lampung and play a vital role in maintaining strong customer relationships while ensuring timely collections. This contract-based position offers a dynamic work environment where you will engage directly with customers to resolve payment issues, negotiate settlements, and recover outstanding amounts. With a focus on customer satisfaction and financial recovery, you will utilize a combination of communication skills, problem-solving abilities, and a deep understanding of local market dynamics.

Infomedia Nusantara is a leading provider of information and communication technology services in Indonesia, known for its innovative solutions and commitment to customer service excellence. Based in Jakarta, the company has a strong presence across the country, including in Bandar Lampung, where it aims to deliver exceptional service to its clients and partners. This role presents an excellent opportunity to contribute to the company's mission while developing your skills in a supportive and growth-oriented environment.

📋 Tanggung Jawab Pekerjaan

• Visit assigned customers to collect outstanding payments and resolve payment issues.
• Negotiate and agree on payment settlements with customers, ensuring timely and accurate collections.
• Document all collection activities and maintain accurate records using the company's CRM system.
• Build and maintain strong relationships with customers, providing excellent service and support.
• Identify and address any potential issues or concerns that may impact collections.
• Collaborate with the collections team and other departments to achieve collection targets.
• Stay updated on industry trends and best practices in collections and customer service.
• Report on collection activities and performance to the collections manager.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in collections or a related field, preferably in the telecommunications or information technology industry.
• Strong communication and negotiation skills, with the ability to build rapport with customers.
• Excellent problem-solving and decision-making abilities.
• Proficiency in using CRM software, such as Salesforce or similar systems.
• Knowledge of local market dynamics and customer behaviors in Bandar Lampung.
• Ability to work independently and manage time effectively.
• Valid driver's license and reliable transportation.
• Bachelor's degree in Business Administration, Economics, or a related field.

🛠️ Keahlian

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